L5 Operational/Departmental Manager


An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.

The Standard is applicable to professional managers from all sectors – the private, public or third sector – and all sizes of organisation. It will typically take up to 18 months to complete, although the exact duration will be dependent on the previous experience of the individual.

Learners will achieve the ILM Level 5 Diploma for Leaders and Managers

to view the full details of the apprenticeship standard


This apprenticeship standard is set at level 5.


This apprenticeship takes around 18 months to complete. 

Entry Requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.

Who would benefit?

benefits for learner and employer

  • Develop individual’s ability to lead, motivate and inspire to drive better results
  • Use core management techniques to provide practical leadership and operational management skills
  • Benchmark managerial capabilities against other professionals
  • Raise profile within the organisation


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